1.1 These Terms and Conditions govern the services provided by Australian Outback Escapes Pty Ltd ACN 682 193 335 (“we,” “us,” “our”) to the customer (“you,” “your”). By making a booking, you agree to be bound by these terms.
1.2 A contract is formed once we receive your deposit, confirming your acceptance of these Terms and Conditions.
1.3 Additional terms specific to individual tours or activities may apply and will be communicated prior to booking. In the event of any conflict, these Terms will take precedence unless otherwise agreed in writing.
2.1 A deposit of 25% of the total tour cost is required to secure your booking. For bookings within 14 days of departure, full payment is required at the time of booking.
2.2 The balance must be paid no later than 30 days before the departure date unless otherwise agreed.
2.3 Failure to pay the balance by the due date may result in cancellation of your booking, with cancellation fees applied as outlined in Section 4.
2.4 Quotes for custom escapes are valid for 14 days unless stated otherwise.
3.1 Tour prices are quoted in AUD and include GST. Prices are subject to change until confirmed.
3.2 Tour prices cover accommodation, transportation, meals, and activities as specified in the itinerary. Items such as travel insurance, personal expenses, and optional activities are excluded unless expressly stated.
4.1 Cancellations must be made in writing. The following fees apply:
• More than 30 days before departure: Full refund less a $100 administrative fee.
• 15-30 days before departure: 50% of the total tour cost.
• Less than 15 days before departure: No refund.
4.2 If we must cancel a tour due to insufficient bookings, unforeseen circumstances, or force majeure, you will receive a full refund or the option to transfer your booking to another date.
4.3 COVID-19 disruptions: If tours cannot proceed due to government-imposed restrictions, you will be offered a reschedule or full refund (less any applicable non-refundable third-party costs).
5.1 If you wish to make changes to your booking, requests must be submitted in writing. Amendments may incur additional charges.
5.2 If changes are not feasible, the original booking will stand, or cancellation fees may apply.
6.1 It is your responsibility to ensure you are physically fit to participate in the tour. Please inform us of any medical conditions or dietary requirements at the time of booking.
6.2 You must follow all instructions provided by our guides and respect other passengers and the local environment.
6.3 Consumption of alcohol is not permitted on vehicles or during activities unless specifically stated. Unruly or disruptive behaviour may result in removal from the tour without a refund.
7.1 Comprehensive travel insurance is strongly recommended. It should cover cancellations, medical expenses, personal belongings, and emergencies.
7.2 We accept no responsibility for loss or damage to personal items or for any personal injury or illness during the tour.
8.1 While Australian Outback Escapes takes all reasonable steps to ensure your safety, participation is at your own risk.
8.2 We are not liable for delays, cancellations, or losses caused by factors beyond our control, including but not limited to natural disasters, strikes, or government actions.
8.3 Any claims for damages must be submitted in writing within 14 days of the tour conclusion.
9.1 A minimum of six participants are required for an Adventure tour to proceed. If this number is not met, we reserve the right to cancel the tour with full refunds provided to all booked participants.
10.1 In circumstances beyond our control (e.g., extreme weather, pandemics, or natural disasters), we may cancel or modify a tour. In such cases, refunds or credits will be considered at our discretion, minus any non-recoverable costs.
11.1 Children under the age of 18 must be accompanied by a responsible adult.
11.2 Due to the nature of our tours, children under 8 years are not permitted unless on a private or customised tour.
12.1 Any complaints should be raised immediately with your tour guide. If the issue remains unresolved, please submit your complaint in writing to info@australianoutbackescapes.com within 7 days of the tour’s conclusion.
13.1 These Terms and Conditions are governed by the laws of South Australia. Any disputes will be handled in the jurisdiction of South Australian courts.
From red deserts to starry nights.
Tailored outback journeys for every explorer
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