Effective Date: 29/01/25
At Australian Outback Escapes, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or providing your personal information, you agree to this Privacy Policy.
We may collect the following types of personal information:
• Personal Details: Name, address, phone number, email address, date of birth, and emergency contact details.
• Booking Information: Travel preferences, dietary requirements, health or medical information relevant to your booking, and payment details.
• Website Usage: Information about your use of our website, including IP address, browser type, and cookies.
• Feedback and Communication: Records of your correspondence, feedback, or complaints.
We collect personal information in various ways, including:
• Directly from you when you make a booking, complete a form, or contact us.
• Automatically through our website using cookies and tracking technologies.
• From third parties, such as travel agents or individuals booking on your behalf.
We use your personal information for purposes including:
• Providing and managing your bookings and related travel arrangements.
• Communicating with you about your tour, updates, or changes.
• Customising your tour experience, including accommodating dietary or medical needs.
• Processing payments and issuing invoices.
• Complying with legal obligations or resolving disputes.
• Sending promotional material (with your consent).
We may share your personal information with:
• Service providers and suppliers involved in your booking, such as accommodation, transport, and activity providers.
• Payment processors for secure transactions.
• Regulatory authorities if required by law.
• Third-party marketing partners, only with your consent.
We will not sell or rent your personal information to third parties.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
• Secure servers and encrypted payment systems.
• Restricted access to personal information by authorised personnel only.
• Regular review and updates of our security measures.
If your tour involves international destinations, your personal information may be transferred to third parties located overseas to facilitate bookings. These third parties are required to handle your information in accordance with applicable privacy laws.
You have the right to:
• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Opt-out of marketing communications at any time.
• Complain about a potential breach of your privacy (see Section 9).
To exercise these rights, contact us using the details below.
Our website uses cookies to enhance your browsing experience and collect analytical data. By using our website, you consent to the use of cookies. You can adjust your browser settings to refuse cookies, but this may affect website functionality.
If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:
• Email: info@australianoutbackescapes.com
• Phone: +61 1234 56789
• Mail: Australian Outback Escapes, 123 Outback Way, Adelaide, SA 5000, Australia
We will acknowledge your complaint and respond within a reasonable time, aiming to resolve any issues to your satisfaction.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website.
From red deserts to starry nights.
Tailored outback journeys for every explorer
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